Job Description

Salary: $46,080 - 61,160 per year Requirements:

• 1-3 years of experience using QuickBooks Online, preferably with exposure to QuickBooks Payments, QuickBooks Payroll, Proconnect, or QuickBooks Money, or a completed Intuit Academy Bookkeeping Certification.
• Proven background in a customer support role, ideally within a tech or SaaS setting.
• Active QuickBooks Online Level 1 Certification, to be provided before the start date.
• Strong grasp of bookkeeping principles and financial terminology.
• Ability to analyze intricate challenges, pinpoint root causes, and convey effective solutions.
• Minimum of 2 days in-office work, 4 hours per day.
• High-speed internet connection (DSL, cable, or fiber) for remote work.

• Deliver exceptional technical and consultative support to Mid-Market QuickBooks users.
• Troubleshoot and resolve complex software issues via phone and chat professionally and reassuringly.
• Apply our prosperity principles to customer solutions.
• Represent the voice of the Mid-Market customer, taking ownership of their success.
• Collaborate with Learning & Development, Sales, and Product Management teams to relay client feedback and drive product and customer experience improvements.
• Create high-quality interactions that inspire confidence among customers.
• Identify trends and opportunities within the Mid-Market segment to innovate differentiated service models.
• Guide clients through advanced functionalities of QuickBooks Online, including invoicing, complex bookkeeping, account setup, payroll, and more.
• Stay updated on all developments, new features, and functionalities of QuickBooks Online to serve as a trusted advisor.

• Support

More:

We are looking for passionate and driven individuals to provide a unique support experience for our Mid-Market customers, which includes businesses with over $2.5 million in annual revenue. This exciting role combines deep technical product support with financial insight and strategic customer service. We value tech-savvy problem-solvers eager to lead change and collaborate effectively with internal teams to enhance customer experience. Our team demonstrates daily our Prosperity Principles: Advocacy, Ownership, and Expertise. We offer a competitive compensation package, including cash bonuses, equity rewards, and benefits, ensuring a supportive work environment.

last updated 1 week of 2026

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